Refund Policy

Last updated: October 10, 2026

All sales are final

Our products are digital downloads that are delivered immediately and cannot be returned. For that reason, we do not give refunds or exchanges once an order is complete. Please read the product page, look at the previews, and read the License before you buy.

If a file is faulty

If a file is corrupted or will not open, email hello@artolabs.net with your order number. We will send you a working copy.

If you were charged by mistake

If you were charged twice for the same order, or charged in error, we will refund the extra payment.

If you need a different license

If your use grows beyond your license (for example, your website passes the monthly page view limit), email us at hello@artolabs.net. We will agree an upgrade with you in writing, and what you already paid for your license will be credited toward the new one.

Payment disputes

If you have a problem with an order, please contact us before opening a dispute with PayPal, so we can try to resolve it directly. If a dispute is opened, we may give PayPal records of your order and downloads.

Your legal rights

This policy does not affect any rights you have under the law that cannot be excluded.